No. Oceanics Telehealth GP is 100% online — there is no clinic to visit. Every consultation is by video or phone with an AHPRA-registered GP, from wherever you are in Australia. You book a time on HotDoc (7 days a week, 8am–8pm AWST), pay securely when you book, and the doctor calls you or sends a video link at your appointment time. Where clinically appropriate, e-scripts, referrals and medical certificates are sent straight to your phone or email after the consult. We are a private-billing practice, so there are no Medicare rebates; all fees are listed on our Prices page.

Our telehealth GPs can help with general medical advice, new and repeat prescriptions (no drugs of addiction), medical certificates for work, study or carer's leave, pathology and imaging referrals, specialist referrals, sexual health, women's, men's and paediatric health, mental health, weight-loss support and integrative medicine. Anything that needs a physical examination or emergency care is not suitable for telehealth — in an emergency call 000.

Yes, telehealth is an effective and safe way to provide paediatric healthcare services. Whether it’s for routine check-ups, managing minor illnesses, or discussing developmental milestones, telehealth offers a convenient solution for parents and caregivers. Paediatric telehealth consultations allow healthcare providers to assess the child’s symptoms, review their medical history, and offer recommendations without the need to visit a clinic. This can be particularly useful for parents who have busy schedules or those who live in remote areas where access to paediatric specialists may be limited. Telehealth also reduces the risk of exposing children to illnesses in crowded waiting rooms. In certain cases, the GP may recommend an in-person follow-up if more detailed examination or testing is required, but in most situations, telehealth offers a comprehensive platform for addressing common childhood health concerns. From managing colds and infections to providing advice on vaccinations and nutrition, telehealth ensures children receive quality care from the comfort of their home.

Yes, telehealth consultations in Australia are private and secure, with strict measures in place to protect your personal health information. When you participate in a telehealth appointment, your conversation with the healthcare provider is conducted over encrypted and secure platforms, ensuring that only you and the provider have access to the session. Documents, prescriptions, and other medical records shared during telehealth consultations are transmitted and stored using secure systems that comply with Australian privacy laws, including the Privacy Act 1988. These platforms also utilise features like multi-factor authentication to ensure that only authorised users can access the service. Telehealth services uphold the same high standards of confidentiality as traditional in-person consultations, with your medical records securely stored and accessible only to healthcare professionals involved in your care. If you have any concerns about the security or privacy of your telehealth session, your GP can provide more information and reassurance before your consultation.

Yes, obtaining a medical certificate through a telehealth consultation is a straightforward process. During your consultation, the GP will assess your condition and determine whether a medical certificate is necessary. This is particularly useful for those who require documentation for work, school, or other obligations but are unable to attend an in-person consultation. After the doctor evaluates your situation, the medical certificate can be issued electronically and sent directly to you via email or another secure communication method. It's important to note that the validity of a medical certificate obtained through telehealth is the same as one issued during a face-to-face consultation. The flexibility of telehealth allows you to book appointments at times that suit your schedule, avoiding the inconvenience of taking time off work or arranging transportation. However, keep in mind that the issuance of a medical certificate is based on the professional judgment of the GP, who will consider the appropriateness of the request based on your specific medical condition.

Yes, prescriptions can be issued during a telehealth appointment, provided that the GP deems it medically necessary. During your telehealth consultation, the GP will assess your condition, review your medical history, and if appropriate, provide a prescription for your treatment. Once the prescription is issued, it will be sent to you electronically, usually via email or through a secure messaging system. In many cases, electronic prescriptions can be sent directly to your chosen pharmacy, allowing you to collect your medication without the need for a paper prescription. This process not only saves time but also ensures that patients receive timely access to the treatments they need. Telehealth is particularly beneficial for patients who require regular prescription renewals or those managing chronic conditions. However, it’s important to note that certain medications may require an in-person consultation before a prescription can be issued. Your GP will provide guidance on what is appropriate based on your health needs.

Yes, telehealth is an excellent platform for obtaining a second opinion on medical conditions or treatment plans. If you have received a diagnosis or treatment recommendation from another healthcare provider and would like additional input, a telehealth consultation can offer clarity and peace of mind. During the consultation, the GP will review your medical history, any previous test results, and the treatment plan recommended by your primary provider. They will then provide their professional advice, which may align with or differ from your initial diagnosis. Having a second opinion can be invaluable when making important healthcare decisions, especially if you are considering surgery, starting a new medication, or exploring alternative treatment options. Telehealth allows you to access expert advice without needing to travel or schedule multiple in-person appointments, making it both convenient and efficient. Moreover, since telehealth consultations are confidential, you can freely discuss your concerns and ensure you are making well-informed decisions about your health.

Yes, telehealth is a powerful tool for managing chronic diseases, offering patients ongoing support and easy access to healthcare providers. Chronic conditions like diabetes, hypertension, asthma, or heart disease require regular monitoring and treatment adjustments, which can be effectively managed through telehealth consultations. Patients can schedule regular follow-up appointments with their GP, who will review their symptoms, monitor progress, and make necessary adjustments to their treatment plan. This ongoing communication ensures that patients remain in control of their health without needing to visit a clinic frequently. Telehealth also allows healthcare providers to offer lifestyle advice, such as recommendations on diet and exercise, which are crucial for managing chronic conditions. In some cases, remote monitoring tools can be used to track vital signs or other health indicators, allowing GPs to assess the patient’s condition in real-time. With telehealth, patients benefit from continuous care and timely interventions, helping to improve overall health outcomes and enhance their quality of life.